Procrastination on Social Networks: Triggers and Countermeasures

Procrastination on social networking sites (SNS) can impact academic performance and user’s well-being. SNSs embed features that encourage users to be always connected and updated, e.g., the notification features. Such persuasive features can exploit peer pressure as well and lead users to believe they are expected to interact immediately, especially for those who may have less impulse control and seek for relatedness and popularity. We argue that SNS can be built to host countermeasures for such behavior and help people regulate their usage and preoccupation about it better. In this paper, we presented a mixed-method study including a qualitative (i.e., focus groups, diary, interviews, and co-design) and a quantitative phase (i.e., a survey) with 334 participants. Through the qualitative phase, we identified: (1) features of an SNS seen by participants as facilitators for procrastination, e.g., notification, immersive design, and surveillance of presence, and (2) countermeasures, such as reminders, chat timer, and goal setting, can be facilitated via SNS design to combat procrastination, and (3) a pairing between the features and the countermeasures. We then (4) confirmed these results and the pairing through the survey phase. Our study showed that countermeasures could be implemented to be universal across all SNS on one or even more device

Procrastination on Social Networking Sites: Combating by Design

Procrastination refers to a voluntary postponement that prevents people from performing their tasks and can hurt productivity and wellbeing. Procrastination might occur due to a lack of motivation to perform tasks or due to the low self-control that people might have over their time and task management. Social Networking Sites (hereafter SNS) are designed to enable their users to engage in online interaction for different purposes such as increasing popularity or exploring information. SNS embed influence and persuasion techniques to attract users which can make them a medium for procrastination where some users fail to maintain a desirable level of self-control over their usage. However, we argue that advances in persuasive technology and gamification techniques can be utilised to augment SMS and help users to regain self-control over their procrastination. Implementing these techniques correctly means that users can still enjoy accessing SNS while maintaining a desirable level of control over their procrastination. Building these antiprocrastination tools, however, is a challenging design activity due to their potential of triggering negative side-effects such as reactance and workarounds, and affecting the overall user experience. In this paper, we conduct user studies, consisting of an exploratory stage using focus groups, diary study and interviews and followed by a design stage based mainly on codesign sessions. Our studies’ participants self-declared having a problematic degree of procrastination on SNS, to explore procrastination countermeasure techniques that can augment the future designs of SNS and how best to apply them